What is White label chat solutions?
The modern consumer seeks the most convenient and quick access to your products or services. Any delays in service delivery can result in client loss, money loss, and a tarnished brand name.
Companies and enterprises are prioritizing investment in white-label chat software to better serve their customers and increase response times. Offering live chat allows businesses to engage customers in real-time dialogues, allowing them to better understand their problems and provide appropriate answers.
What is a white label chat Solution?
A chat system given by a vendor to a business or enterprise for communication reasons is known as white label chat. The white-label chat service, unlike other common chatting platforms, should not display the vendor’s logo, domain, or any other type of vendor-specific branding.
Companies that purchase the chat service can then brand it and use it themselves, or resell it for a profit. In a word, you may rent white label live chat software from producers and brand it with your logo and trademarks for your profit (and that of your clients).
Features and functionalities of a white label live chat
There are a variety of white label live chat systems available, each with its own set of features and capabilities. However, the following are the features:
Quick messaging: This feature is an instant messaging program that allows two users or groups of users to communicate securely at the same time. This function allows communication to quickly reach the opposite party.
Video calling: By electronically linking users across the board, the video calling capability allows them to conduct face-to-face contact. Some of the more advanced systems on the market have video calling capabilities, as well as the ability to hold group calls.
Sharing of files: Users may seamlessly share all types of media files, links, photos, contacts, and documentation with a white label chat platform. It allows customers to effortlessly exchange their information with your staff, making doing business easier and improving the entire customer experience.
Dashboards and analytics: Analytics allows a company to monitor the chat app’s performance in real-time and obtain valuable insights into the user base, data usage, and active users, all of which are displayed on the dashboard.
Implementation Of White Label Chat Software
Now, the preceding sections have clarified the requirement for a white label chat solution, as well as its features. It is now our turn to begin the process of learning and doing the same.
The following are the essential steps to look out for while deploying a white label chat solution:
- Conduct market research: Before creating a white-label chat app, the first and most important step is to conduct market research. We are aware that the market is filled with app developers, but it is important to choose the best one based on the factors listed below.
- The Company’s Goodwill
- The Software’s Quality
- Security and Scalability
- System of Support
- On-time Shipping
With a white-label chat solution like AtomChat, See that small logo on chat websites that tells you what kind of chat software you used? It indicates that you built the conversation using a different platform. Doesn’t seem very appealing, does it? That’s exactly what AtomChat white-label chat solution can assist you with.
It may be used to construct a chat platform that displays your logo, domain, and any other branding elements, such as colors, themes, and font sizes.
- Compatibility: The white-label chat solution vendors have previously built and tested their products. We must be clear that the white label can be quickly integrated with our existing application.
- Verification: This is the most crucial stage before we allow our consumers to enjoy our excellent service. As a result, it’s always a good idea to have the white-label chat solution evaluated for security and scalability. The processes outlined above must be followed when creating a white-label iOS and android chat application.
When selecting a white label chat solution, the most important factor to consider is the time it will take to launch the feature, as well as whether the API can handle what you want to achieve. You can build a simple chat for absolutely no money using open-source APIs, but a feature-rich and scalable solution would take considerable development resources. On the other hand, general-purpose proprietary APIs can help you deploy quickly, worry less about infrastructure, and even deliver the whole chat UI out-of-the-box, although at a premium from some providers.
Also read : The Future of iOS App Development